So nice to have a company that follows through on their promises!First of all, I'm not sure who I spoke to I the phone before your agent came to take a look at my roof, but she was awesome. It's that first person on the phone that determines whether or not a sales rep can even get in the door. She was so nice, and she had a way of making things more personal. She was really easy to converse with (and you should make sure she is paid WELL so that nobody can steal her away from the company.)
The sales rep was fine, everything went smoothly, and he showed up when he said he would, etc.
Then the contractor came, and I was a bit nervous. Due to working extreme hours, I left a couple notes on the door with phone numbers, if they needed to reach me. Then I held my breath. I knew they were SUPPOSED to be there, but some companies say they will be there and then never show. I didn't want a note hanging around broadcasting that I was away.
The contractors came when they were supposed to, and worked very independently. The only little hang up is that they were shorted 1 piece of metal. They've already dropped off the piece and it should be up in a day or two (if they didn't already do it... I've not been home since 4:30am). They were really friendly, and so unlike other companies. (During a siding job with Hansens it took them over 2 months to complete the job... They cancelled several times for "POTENTIAL RAIN"... Not rain, but because it MIGHT rain that day.) I sure wish I knew of your company when it was time to get my house sided.
I would definitely recommend you to others needing their roof replaced.
Bridget R. of Carson City, MI
Thursday, February 4th